Pregis SHARP SX - Printer Fault Diagnostics

SX™ Operator Manual
©
Original Printed in English
All printer functions are internally monitored. When a problem (Fault) or a potential problem (Warning) is detect-
ed, a corresponding message will appear in the display. Fault messages receive the highest display priority . if
more the one fault is detected the display will cycle between messages.
Note : To return to normal operation following a fault, the fault must be corrected and then the ‘FEED’ key must
be pressed to clear the condition.
FAULT & ALERT MANAGEMENT
PRINTER FAULTS
5-4
Display Message Description Possible Solution (s)
24V OUT OFF TOLERANCE
The printer has detected a drop in
the 24-volt power supply.
Try cycling the printer power ‘Off’
and ‘On’. If the fault does not clear,
call for service.
ADC FAULT
The printer has detected an analog
to digital circuit converter failure
Cycling the printer power ‘OFF’ and
‘ON’. If the fault does not clear, call
for service.
DMA FAULT
The printer has detected a direct
memory access failure
Cycling the printer power ‘OFF’ and
‘ON’. If the fault does not clear, call
for service.
TEMPERATURE FAULT
The printer has shutdown to allow
the printhead temperature to cool
Turn off the printer and wait until the
printhead cools to prevent perma-
nent damage.
PRINT ENGINE FAULT
The printer has detected a problem
within the print logic
Cycling the printer power ‘OFF’ and
‘ON’ if the fault does not clear call
for service.
HEAD CLEANING FAULT
The scheduled printhead cleaning
has been exceeded by the amount
equal to three times the pre-
programmed distance
Press and hold the ‘TEST’ key or
select ‘CLEAN HEAD NOW’
OUT OF STOCK The printer cannot detect media.
Load Media.
Ensure that the labels are passing
through the media sensor.
POSITION FAULT
The printer was powered-off or reset
during a ribbon, out of stock fault.
The printer was unable to complete
the media calibration.
Press the ‘FEED’ key attempt to
identify and then clear the fault.
If necessary, calibrate the printer.
RAM FAULT
The system has detected a RAM
failure.
Try cycling the printer power ‘OFF
and ‘ON’, if fault does not clear call
for service.
GOODBYE
Power has been removed and shut-
down is in progress.
The printer power switch was
turned ‘OFF’; the line fuse has been
blown. Or AC line voltage has been
lost.
HOST CHANGES PENDING
The host has pending configuration
changes that will not take effect until
a ‘Host Reset Command’ is issued.
To save your changes, send the
host reset command (in DPL) or to
discard changes press and hold
‘CANCEL’ key for 4 seconds.