SX™ Operator Manual
©
Original Printed in English
FAULT & ALERT MANAGEMENT
PRINTER FAULTS
5-5
Display Message Description Possible Solution (s)
DOT FAILURE
The printer has detected defective
printhead elements.
Replace the printhead. If the print
quality becomes unacceptable.
RTC RAM FAILURE
The printer was unable to save set-
tings in permanent memory.
Possible faulty main logic card. If the
condition persists, call for service.
LABEL SENT TO PRINTER. BUT
PRINTER STILL SAYS ‘READY’
No label sent to printer.
Check the cable between computer
and printer control box.
PRINTER WILL NOT TURN ON
Power cable unplugged.
Power switch off.
Plug-in power cable.
Turn-on power switch on front of
printer control box.
BAGGER DISPLAYS ‘ WAITING FOR
PRINTER’ MESSAGE
Printer not on.
No labels in printer.
Printer cables are loose.
Press reset on Bagger, and then turn
on printer control box.
Load labels into printer.
Check printer cables.
PRINTER CONTROL BOX DISPLAY
LIGHTS-UP. BUT NO TEXT ON
SCREEN
Contrast turned down.
Push and hold the far left button on
the printer control box until text is
shown.
PRINTER CYCLES BUT NOTHING IS
PRINTED ON BAG
1. Lose cables.
2. Ribbon empty.
3. Ribbon installed incorrectly.
Reseat printer cables.
Replace ribbon.
Install Ribbon Correctly.
RIBBON FAULT
1. Improperly sized ribbon spool.
2. Out of ribbon.
1. Use only 1”ID spools of ribbon.
2. Install new spool of ribbon.
PRINTER CONTINUALLY PRINTS
LABELS
1. ‘START OF PRINT’ set to ‘ACTIVE
HIGH’.
2. Relay #2 or #4 in printer control
box defective.
3. ‘END OF PRINT’ set to ‘ACTIVE
HIGH’.
Set ‘START OF PRINT’ to ‘ACTIVE
LOW’, .
Replace defective relay.
Set ‘END OF PRINT’ to ‘ACTIVE
LOW’
PRINTER PRINTS ONE LABEL AND
THEN FEEDS OUT MULTIPLE BAGS
Printer not set to ‘CONTINUOUS’ in
printer control box or Labelview.
‘END OF PRINT’ set to ‘ACTIVE
HIGH’.
Set printer to ‘CONTINUES’ in printer
control box and Labelview.
Set end of print to ‘ACTIVE LOW’.
LABEL LOADS IN PRINTER, BUT
‘WAITING FOR PRINTER’ ERROR
SHOWN ON BAGGER
Printer cabling loose.
Printer control box off.
GPIO cable unplugged.
Check printer cabling.
Turn printer control box on.
Plug-in GPIO cable.
PRINTER CYCLES ,BUT LABEL IS
BLANK
1. Printhead out of adjustment.
2. Check printer for ribbon.
Adjust printhead.
Install new ribbon.
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