quadient DS-1200 G4i

Questions and Answers:

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Anna SavageSep 9, 2025
What to do if quadient DS-1200 G4i paper is not exiting from folder correctly?
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  Malik GarzaSep 9, 2025
  If paper is not exiting from the folder correctly in your Quadient Digital Mailing system, check if paper is caught behind the shuttle bed. Raise the shuttle to reveal and clean the four exit rollers at the far edge of the shuttle bed. Inspect the ribbon cable connector at the front of the shuttle for looseness. Ensure the metal output tapes on the folder exit are correctly set. Also, verify that the insert track overguide is correctly set.
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Kelly CameronSep 8, 2025
What does “Collate pocket exit jam” error message on quadient DS-1200 G4i mean?
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  Shannon MillerSep 8, 2025
  The “Collate pocket exit jam” or “Form not arrived at collate exit” error message on your Quadient Digital Mailing system indicates that the paper is not central in the collate pocket. Adjust the side guides so that the trailing edge gives 1-2mm clearance on each side. Open the collate conveyor to make this adjustment. You can also feed in one sheet, open the collate conveyor, and measure the clearance.
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Diamond ThompsonAug 22, 2025
Why is my quadient DS-1200 G4i paper not picking up or feeding properly?
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  Daniel DayAug 22, 2025
  If the paper is not picking up or feeding properly in your Quadient Digital Mailing system, it could be due to several reasons. The side guides might be too tight, so set them to 1mm free play each side, checking from top to bottom and noting their adjustability for angularity. Ensure the paper stack is pushed fully forward. Dirty feed rollers, especially pickup rollers, can also cause this issue. Additionally, the separator might be set too tight. Sensors in the feed area could be blocked or dirty. Finally, make sure the stationery is correctly loaded on the printer, ensuring the prime side is printed.
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Christopher ColeSep 5, 2025
Why are quadient Digital Mailing system inserts not arriving at insert area?
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  Carmen HerringSep 5, 2025
  If inserts are not arriving at the insert area in your Quadient Digital Mailing system, it could be that the side guides are too tight. Set them to 1mm free play each side. Also, increase the envelope depth in the software.
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Clarence GoodSep 4, 2025
What does “Hi-cap overrun” error message on quadient DS-1200 G4i Digital Mailing system mean?
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  Brittany WilsonSep 4, 2025
  The “Hi-cap overrun” error message on your Quadient Digital Mailing system indicates an uneven paper stack, where one side is higher than the other, possibly due to uneven ink/toner laydown. Reduce the stack to 250 sheets.
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John DixonSep 2, 2025
What to do if quadient DS-1200 G4i inserts are crashing on exit of feeder?
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  Mr. Paul Lin MDSep 3, 2025
  If inserts are crashing on the exit of the feeder in your Quadient Digital Mailing system, check for paper caught behind the shuttle bed, raise the shuttle to reveal, and clean the conveyor belts on the feeder interface. Inspect the ribbon cable connector at the front of the shuttle for looseness. Try running with inserts opposite way round or inverted. Also, verify that the feeder output tapes (at the far end of the shuttle) are correctly set.
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Pamela WadeSep 1, 2025
What to do if quadient Digital Mailing system paper is not folding correctly?
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  terri48Sep 1, 2025
  If the paper is not folding correctly in your Quadient Digital Mailing system, start by cleaning the dirty fold rollers with a damp cloth. Then, check the fold plate settings in the Document and Configuration screens to ensure they are correct. You might also want to change the standard fold type or use a custom fold. Finally, make sure the fold plates are fully latched.
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Lindsay JosephAug 31, 2025
Why is quadient DS-1200 G4i feeder not picking up?
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  hernandezbethAug 31, 2025
  If the feeder in your Quadient Digital Mailing system is not picking up, it could be due to several reasons. The side guides might be too tight, so set them to 1mm free play each side. Ensure the envelope stack is angled back in the hopper, not upright. The feed rollers may be dirty or glazed, requiring cleaning. The separator might be set slightly too tight, so fine-adjust it from the Run screen. Check the separator shield setting; if the feed is slow, increase the shield. Dirty sensors on the feeder can also cause this. Try running with inserts opposite way round or inverted. Finally, check that the spring-loaded shaft with pickup rollers is properly located and that the pivoting roller plate in front of this is fully latched.
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Keith WatsonAug 30, 2025
Why is quadient Digital Mailing system paper not arriving at OMR/Barcode area?
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  dayjenniferAug 30, 2025
  If paper is not arriving at the OMR/Barcode area in your Quadient Digital Mailing system, the Hi/Lo-Cap feeder separator gap might be too tight; fine-adjust it from the Run screen. Check for and clean any obscured sensors on both the Hi/Lo-Cap and collator. Ensure the roller carrier plate at the Hi/Lo-Cap feed area is properly latched down. Also, verify that the black conveyor belt carriers under the reader head are fully lowered.
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Sara CarlsonAug 28, 2025
What to do if quadient Digital Mailing system flaps are not opening?
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  Dustin CruzAug 29, 2025
  If the flaps are not opening in your Quadient Digital Mailing system, ensure the envelope stack is angled back in the hopper, not upright. Check if the separator is set slightly too tight. Clean the envelope opener conveyor belts and the envelope pickup rollers. Also, ensure the conveyor cover is fully closed.