quadient DS-1200 G4i - User Manual

Questions and Answers

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Kelly AndersonSep 23, 2025
Why is quadient DS-1200 G4i paper not arriving at collator holdpoints?
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  gphamSep 23, 2025
  If paper is not arriving at the collator holdpoints in your Quadient Digital Mailing system, ensure the proper location of the two spring-loaded shafts with white nylon rollers and check that the drive pins are present. Verify that the main collator conveyors are fully latched down. Also, check that the side guides on the lower conveyor are correctly set and adjust them using the green knob on the right-hand side.
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kim00Aug 25, 2025
Why does my quadient DS-1200 G4i Digital Mailing system have doubles or stream-feeding occurring?
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  Kathleen RossAug 25, 2025
  Doubles or stream-feeding in your Quadient Digital Mailing system can occur due to several reasons. Ensure the correct document information is being used in Documents and Configuration. The separator gap might be too large. Dirty feed rollers, especially pickup rollers, can also cause this. Check the side guides and paper stack. Allow the stationery to settle for 24 hours near the machine before use. Also, check the relative humidity, which should be between 30-80%.
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feliciaclarkAug 25, 2025
What to do if quadient DS-1200 G4i paper is crashing at entry to collate pocket?
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  edwardschristopherAug 26, 2025
  If paper is crashing at the entry to the collate pocket in your Quadient Digital Mailing system (under the lower conveyor), the collate pocket may be incorrectly set for the paper size. For example, it might be set to 'Letter' while using A4 paper. Check the document setup. Additionally, the collate pocket side guides may be incorrectly set, so adjust them using the green knob on the right-hand side.
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Dr. Jacob Lopez Jr.Aug 27, 2025
How to fix poor pick-up of envelopes in quadient DS-1200 G4i?
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  James BrownAug 27, 2025
  Poor envelope pick-up in your Quadient Digital Mailing system can be resolved by: - Ensuring side guides are not too tight by setting them to 1mm free play on each side. - Adjusting the separator shield if it's set too far back. - Cleaning the envelope pick-up rollers.
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gonzalezaliciaAug 27, 2025
What to do if quadient DS-1200 G4i Digital Mailing system paper is crashing at exit from collate pocket?
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  Christopher MillerAug 27, 2025
  If paper is crashing at the exit from the collate pocket in your Quadient Digital Mailing system, ensure the collator is fully latched to the main machine. Check for any document trapped between the collator exit and the main machine by unlatching and withdrawing to inspect. If the paper is excessively curled, restack it and check the printer, as it may be running too hot.
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jonescharlesSep 15, 2025
Why is quadient DS-1200 G4i Digital Mailing system feed overrun?
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  elizabethwatkinsSep 15, 2025
  If there is a feed overrun in your Quadient Digital Mailing system, the pivoting feed roller carrier may be left in the raised position; lower it.
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lisaibarraSep 12, 2025
What to do if quadient Digital Mailing system has doubles being fed, or stream feeding?
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  jordan48Sep 13, 2025
  If your Quadient Digital Mailing system is experiencing doubles being fed or stream feeding, verify that the correct document information is set in the Configuration and Job screens. Ensure that the separator is not set too wide; fine-adjust it from the Run screen. Clean the separator rollers if they are dirty. The separator may need recalibrating, which can be done in the document inserter from the Run screen.
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lfosterSep 14, 2025
What to do if quadient DS-1200 G4i Digital Mailing system shuttle is stalling?
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  Stephanie JacksonSep 14, 2025
  If the shuttle is stalling in your Quadient Digital Mailing system, check the ribbon cable connector at the front of the shuttle for looseness. Ensure the metal tapes underneath the shuttle are correctly set. The shuttle pawls may need resetting; manually pull them around a few centimeters.
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Christopher ColeSep 5, 2025
Why are quadient Digital Mailing system inserts not arriving at insert area?
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  Carmen HerringSep 5, 2025
  If inserts are not arriving at the insert area in your Quadient Digital Mailing system, it could be that the side guides are too tight. Set them to 1mm free play each side. Also, increase the envelope depth in the software.
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John DixonSep 2, 2025
What to do if quadient DS-1200 G4i inserts are crashing on exit of feeder?
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  Mr. Paul Lin MDSep 3, 2025
  If inserts are crashing on the exit of the feeder in your Quadient Digital Mailing system, check for paper caught behind the shuttle bed, raise the shuttle to reveal, and clean the conveyor belts on the feeder interface. Inspect the ribbon cable connector at the front of the shuttle for looseness. Try running with inserts opposite way round or inverted. Also, verify that the feeder output tapes (at the far end of the shuttle) are correctly set.