Service & Calibration Page 77 of 85
Section 4: Service & Calibration
4.1 General
Our warranty (at the front of this manual) attests to the quality of materials and workmanship in
out products. If malfunction should be suspected, or other information desired, applications
engineers are available for technical assistance. Applications assistance is available in the U.S.
by calling (978) 461-2100 and asking for Applications Support. For support outside of the
United States please contact your local QuadTech Distributor. Service/Calibration and
Distributor information is also available online.
4.2 Instrument Return
Before returning an instrument to QuadTech for service please call our Customer Care Center
(CCC) at 800-253-1230 for Return Material Authorization (RMA). It will be necessary to
include a Purchase Order Number to insure expedient processing, although units found to be in
warranty will be repaired at no-charge. For any questions on repair costs or shipping instructions
please contact our CCC Department at the afore-mentioned number. To safeguard an instrument
during storage and shipping, please use packaging that is adequate to protect it from damage, i.e.
equivalent to the original packaging, and mark the box “Delicate Electronic Instrument”. Return
material should be sent freight prepaid to:
QuadTech, Inc.
5 Clock Tower Place, 210 East
Maynard, Massachusetts 01754
Attention: RMA#
Shipments sent collect cannot be accepted.
4.3 Calibration
Calibration of the Sentry Plus Series instruments is recommended on an annual basis. If the unit
is returned to QuadTech for factory calibration, refer to paragraph 4.2 for RMA and shipping
instructions. Using the calibration procedure in paragraph 4.3.1, the Sentry Plus Series
instrument may be calibrated by a qualified service person IF traceable calibration equipment
and standards are available. The instrument should be powered up for a minimum of 30
minutes prior to calibration to ensure maximum stability.
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