APPENDIX
E
QUANTUM
REPAIR
PROCEDURE
Quantum has two service centers as shown on page
iv
of
this manual. P,oDrive disk drives may be sent
to either
of
these service centers for repair.
The
following paragraphs describe the procedure for returning
drives to one
of
Quantum's service centers.
RETURN
MATERIAL
AUTHORIZATION
(RMA
OR
RA)
A)
Quantum requires the following from the customer:
1)
Model number.
2)
Quantum's serial number.
3)
Reason for return.
4) Customer's purchase
order number.
B)
In return, the customer will receive the following infonnation from the Quantum Service
Representative:
1)
A Return Material Authorization Number
(RMA
or RA Number).
2)
Infonnation regarding applicable charges.
3)
The address to return the drive.
REPAIR
CHARGES
Flat rate charges apply for all out-of-warranty products returned to Quantum for repair. There is one flat rate
charge for
all
repairs
requiring
work.
outside the cover, and 2 different flat rate for repairs requiring work
inside the cover.
Repair of units shipped directly to a Quantum Repair Facility
in the United States from International
locations will be subject
to
a surcharge
of
seventy dollars ($70. U.S.) per shipment
to
cover the cost
of
freight forwarding and special handling.
For repair
and
surcharges in Europe, contact the appropriate repair facility.
PRODRIVE
SERIES
DRIVE
REVISION
IDENTIFICATION
Quantum uses a series code identification to indicate revision level
of
the
ProDrive
Series drives as they
are manufactured. A series code label is attached
to
the
drive
base
casting. Whenever a significant change
is
made to the drive, a new series
code
will be
used
to distinguish the drives with the latest change from drives
which
were manufactured prior
to
the change.
Appendix
E
Quantum
Repair
Procedure
E-1
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