Application Setup
QUBEVSM-V01-R0 Installation and Operation Manual Intelligent Electric Vehicle Chargepoints
February 2023 Page 24 of 42
Application Setup
These instructions assume the installer will perform initial configuration of the charger at the
time of installation, but this may not always be the case and configuration may need to be
performed by the user (the charge point App account holder) when, for example, taking
possession of a property.
If Load Balancing is to be used and has not been configured by the installer, it should be
configured by the charge point App account holder. If not configured, the default settings will
operate Load Balancing with a 45Amp limit which may result in slower charging of the vehicle.
Refer to Configure Load Balancing on page 28.
IMPORTANT: Wi-Fi signal strength at the charge point location must be sufficiently strong to
make a reliable connection. Weak connections may result in data loss, slow speeds,
transmission dropouts, etc.
If Wi-Fi is not sufficient, users may consider moving their wireless access point and/or adding
a signal repeater, or booster, and/or external antenna. Contact your provider if further
assistance is required.
x As a simple check of signal strength, check the number of Wi-Fi bars shown on your phone
(when connected to the same access point) at the charge point location. 2 bars is the very
minimum required.
x You will need the Wi-Fi name and password of your access point during this procedure.
This can often be found on the back or bottom of the access point/router.
NOTE: The Smart application may be subject to updates. The App screens show in the
following pages are representative and screens may change or appear different depending on
the mobile device being used. The most recent changes may not yet be shown here but the
overall operation of the application should be very similar.
Register
1. Download the application (App) from the Apple App Store or from
Google Play (as appropriate to the mobile phone being used).
2. When the application has installed itself to the phone, Open the
application and register for an account. Registration can be
achieved with either your…
x Mobile phone number
x Email address
NOTE: Only one account can be registered to a charger.
The link between the installer’s account and the charger will be removed when the owner links
their own account or may be removed by the installer before handing over to the owner. Refer
to Remove a Device.
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