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11). The DVR can not control the PTZ.
Possible reasons are as followed:
1 There is something wrong with the frontal PTZ.
2 Thesetting,connectionortheinstallationofthePTZdecoderisnot
correct.
3 The connections are not correct.
4 The PTZ setting of the DVR is not correct.
5 The protocols of the PTZ decoder and the DVR are not matched.
6 The address of the PTZ decoder and the DVR are not matched.
7 Whenmultipledecodersareconnected,thefarportofthePTZdecoder
lineA(B)mustconnecta120Ωresistancetoreducethereection
otherwise the PTZ control is not stable.
8 The distance is too far.
12). The motion detect is not working.
Possible reasons are as followed:
1 The time range set is not correct.
2 The motion detect area set is not correct.
3 The sensitivity is too low.
4 Limited by some hardware edition.
13). I can not login via web or CMS.
Possible reasons are as followed:
1 The system is windows 98 or win me. We recommend updating to win
dows 2000sp4 or higher Version or installing the software for low
edition.
2 ActiveX is hold back.
3 Theversionisnotexceededdx8.1.Updatethedisplaycarddriver.
4 Network connection failure.
5 Network setting issues.
6 Invalid password or user name.
7 The CMS is not matched the DVR program version.
14). The image is not clear or there is no image in network preview state
or video le playback state.
Possible reasons are as followed:
1 Network is not stable.
2 The user machine is resource limited.
3 Choosetheplay-in-teammodeinthenetworksetupofDVR.
4 The region shelter or channel protection is set.
5 The user has no surveillance purview.
6 Thereal-timeimageoftheharddiskrecordingmachineitselfisnot
clear.