R&S ZNLE Series - Page 1103

Troubleshooting
R&S
®
ZNL/ZNLE
1103User Manual 1178.5966.02 ─ 20
After the default image is restored, upgrade to the desired firmware version (see Chap-
ter 7.4.4, "Firmware updates", on page 131).
12.3 Collecting information for support
If problems occur, the instrument generates error messages which in most cases will
be sufficient for you to detect the cause of an error and find a remedy.
In addition, our customer support centers are there to assist you in solving any prob-
lems that you may encounter with your R&S ZNL/ZNLE. We will find solutions more
quickly and efficiently if you provide us with the information listed below.
●
Windows Event Log Files
Windows records important actions of applications and the operating system in
event logs. You can create event log files to summarize and save the existing event
logs (see "To create windows event log files" on page 1104).
●
System Configuration: The "System Configuration" dialog box (in the "Setup"
menu) provides information on:
– Hardware Info: hardware assemblies
– Versions and Options: the status of all software and hardware options instal-
led on your instrument
– System Messages: messages on any errors that may have occurred
An .xml file with information on the system configuration ( "Device Footprint" ) can
be created automatically (using the DIAGnostic:SERVice:SINFo command or
as described in "To collect the support information" on page 1103).
●
Error Log: The Error.log file (in the
C:\ProgramData\Rohde-Schwarz\ZNL-FPL\log directory) contains a chro-
nological record of errors.
●
Support file: a *.zip file with important support information can be created auto-
matically (in the
C:\Program Files\Rohde-Schwarz\Vector Network Analyzer\ZNL\
user directory). The *.zip file contains the system configuration information
( "Device Footprint" ), the current eeprom data and a screenshot of the screen dis-
play.
See also Chapter 7.5.1, "R&S support information", on page 135.
To collect the support information
1. Press the [Setup] key.
2. Select "Service" > "R&S Support" and then "Create R&S Support Information" .
For example
C:\Program Files\Rohde-Schwarz\Vector Network Analyzer\ZNL\
user\ZNL3__20160803_145113.zip
Collecting information for support