Follow the steps below to help diagnose and resolve the issue:
1. Make sure that the Razer Phone system is up to date.
2. Restart the Razer Phone and see if it fixed the issue, if not proceed to the next step.
3. Reseat the SIM card.
If the Razer Phone detects the SIM after reseating, then it is a placement issue.
If reseating the SIM card did not work, proceed to the next step.
4. Insert the SIM card to another Phone.
If the SIM card is not detected using another phone, then the SIM card is broken. Contact
your network provider to process SIM card replacement.
If the SIM card is detected using another phone, proceed to the next step.
5. Perform a hard reset. Simultaneously press and hold the power and the volume up buttons for 10
seconds and wait for the device to reboot.
If the above steps did not help, backup your phone data and perform a factory reset.
How to unlock a locked SIM on the Razer Phone?
You may encounter a locked SIM issue on your Razer Phone due to multiple incorrect attemps. If this
happens, an “Enter PUK” error will be displayed. To unlock your SIM, follow the steps below:
1. Enter the “PUK” code that came along with your SIM card.
2. If you do not know the “PUK” code please contact your network provider to assist you in unlocking
your SIM card.
The fingerprint sensor on the Razer Phone is not working
f you experience issues with the fingerprint sensor on your Razer Phone, you can perform the
troubleshooting steps below to resolve the problem.
Note: Before you proceed, please ensure that your Razer Phone is updated.
1. If the Razer Phone is not detecting your fingerprint, please ensure that:
The fingerprint that you set is clean and clear of any dirt and oils.
The sensor is clean, you may use a microfiber cloth to make sure there are no smudges that
may be causing the error.
2. If the sensor is still not working, please use the backup unlock method you have previously set to
unlock your phone. If you can no longer remember your backup unlock method, refer to Forgot
security lock code on my Razer Phone.
3. Once you have the phone unlocked, assign a new fingerprint lock.
4. If the Razer Phone fingerprint sensor does not work while assigning a new fingerprint lock, please
perform a hard reboot.
5. After the reboot, access the phone again and attempt to assign a new fingerprint lock.
6. If the issue persists, back up your phone data and perform a factory data reset.
How to tell if my Razer Phone has liquid damage
The Razer Phone 2 is equipped with LCIs (Liquid Damage Indicators) that can show if the phone has
been in contact with water or other liquids. Once the LCI has been exposed to water or other liquids it
will quickly change color from white to Red. The LCI will only change color if exposed to a liquid and
will not be affected by high humidity or other environmental factors.
The Razer Phone’s LCI can be checked by opening the SIM tray, while the internal LCIs can only be
checked by a qualified repair center technician.
Below are the steps on how to check the LCI that is located inside the SIM tray of the Razer Phone 2.
1. Insert your SIM eject pin to remove the SIM tray.
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