2. Ensure that you are not connected to any Bluetooth-enabled audio device. Android disables the
analog jack when a Bluetooth device is enabled.
3. Perform a hard reset.
4. After rebooting, test the device by playing any music or video.
5. If the issue persists, test the headset you are using on the Razer Phone on a different smartphone
or computer to isolate if the headset is defective.
6. If you have confirmed that the headset is functional, it is possible that the adapter might be
defective. Try connecting the Razer Phone to a Bluetooth-enabled audio device to see if the Razer
Phone is defective.
7. Test the device by playing any music or video.
8. If the issue persists, back up your files and perform a factory reset on your Razer Phone.
My Razer Phone is not producing sound on its speakers
If the Razer Phone is not producing sound on its speakers, this may be due to your phone being on low
volume or on mute. This issue could be easily solved by ensuring that your media sound settings are
not muted or on the lowest setting.
Follow the steps below to fix this issue:
Note: Before proceeding to the troubleshooting steps, be sure that the Razer Phone is up to date.
Navigate to “Settings” > “System” > “Advanced” > “System update” > “Check for update”.
Follow the steps below to troubleshoot this problem.
1. Increase the volume by pressing the top button on the left side of the phone to make sure that
the volume is loud enough to hear the sound from the speaker. Alternatively, you can adjust the
sound in the phone’s settings.
2. Make sure that the audio settings are correct, and the device is not muted. Check if the “Media”
and “Ring” volume slider is at its maximum for testing by going to Settings > Sound. Test your
device by playing music or by calling your phone.
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