My Razer Phone is not charging
If your Razer Phone will not charge, this may be due to a number of reasons. Charging issues may be
caused by anything from a faulty cable to intermittent power connections. For wireless chargers, the
issue may be because of misalignment or physical obstructions.
To isolate the issue, refer to the steps below:
1. Ensure that you are using the adapter and cable that came with the Razer Phone as much as
possible. Some third-party peripherals may not reach the specifications for the Razer Phone and
such may not be able to charge the device correctly. Worse, using unrated peripherals may result
in injury.
2. Check if there is any debris blocking the charging ports and the outlet to ensure a steady power
connection.
3. Test the phone by plugging it into another power outlet or source such as a power bank.
4. If your device’s battery was completely depleted, it may take a while for the charging indicator to
display on the phone. Consider leaving the phone charging for at least an hour.
5. If the issue persists remove the power adapter and attempt to charge the Razer Phone on a
computer that has a USB-C port.
6. If the phone charges successfully, the power adapter may be defective. Contact Customer
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