phone did not help, proceed to the next step.
6. Install antivirus software from the Play Store to detect and remove malware or virus infection. A
phone getting too hot can be a sign of a malware or virus infection.Note: Malware can cause the
phone to overheat by consuming lots of its RAM and CPU power.
7. If the issue persists, check and perform a system update.
If the above steps did not help, backup your phone data and perform a factory reset.
Razer Phone does not turn on or power up
If your Razer Phone will not turn on, this may be due to a number of reasons. The most likely cause of
your Razer Phone not powering on is an insufficient battery charge or a random software error that
could easily be remedied by a hard reset. To determine which issue you are experiencing, follow the
steps below:
1. Plug-in the charger to the phone and check to see if the dynamic battery charging icon is showing
up.
2. If the phone does not indicate charging, ensure that you are using the adapter and cable that
came with the Razer Phone as much as possible. Some third-party peripherals may not reach the
specifications for the Razer Phone and such may not be able to charge the device correctly.
Worse, using unrated peripherals may result in injury.
a. Check if there is any debris blocking the charging ports and the outlet to ensure a steady
power connection.
b. Test the phone by plugging it into another power outlet or source such as a power bank.
c. If your device’s battery was completely depleted, it may take a while for the charging
indicator to display on the phone. Consider leaving the phone charging for at least an hour.
d. If the issue persists remove the power adapter and attempt to charge the Razer Phone on a
computer that has a USB-C port.
e. If the phone charges successfully, the power adapter may be defective.
f. If the issue persists, consider using a third-party USB-C charger. If that solves the issue, the
USB-C cable may be defective.
3. Perform a hard reset by simultaneously pressing and holding the power button and volume up
button for 7 to 10 seconds
Razer Phone restarts or reboots by itself
There may be instances where the Razer Phone restarts itself without any prompt. This issue is most
likely caused by incompatible apps or bugs in previous versions of the software that have since been
fixed through updates. To fix this, do the following:
Note: Make sure the phone is sufficiently charged. You may also keep the device plugged in
throughout the whole troubleshooting process.
1. Boot the Razer Phone to safe mode. Observe the device for up to 24 hours to see if the issue
persists. If the phone works normally under safe mode, the issue is due to a third-party
application. Consider uninstalling the app that you last downloaded before the issue appeared.
To boot to safe mode, do the following:
For Android Version 9 (Pie)
a. Press and hold the power button.
b. On your screen, touch and hold “Power off”.
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