2. Check if there are any obstructions to the Razer Phone’s proximity sensors. Screen protectors and
screen covers may block the sensor from working normally.
3. You may also try to reboot the device by pressing and holding the power button.
4. If the issue persists, consider doing a factory data reset.
How to troubleshoot a Razer Phone when the camera does not work
There may be instances where the Razer Phone camera fails to work properly. You may receive an
error message such as “Cannot connect to camera”, or the screen remains blank.
This issue may indicate that the Razer Phone camera has a problem with either its software or
hardware parts. The following are also potential reasons why the camera is not working:
Low device storage
Low RAM
Slow device performance due to numerous applications
Software or technical glitch
To resolve this issue:
1. Ensure that there are no obstructions such as phone covers and screen protectors on the camera.
Do this for both the front and back cameras.
2. Check if you are running the latest software for the device and perform a software update.
Make sure that the “Razer Camera 2” application is updated.
3. If an error message shows up telling you that the memory is full, you will have to clear up some
storage space by deleting unused files, apps, images, or videos.
4. If the camera does not completely work, shows a blank screen, or does not work at all, force close
the app to reboot the camera.
a. Go to Settings > Apps & notifications.
To Next Page
Loading...
