When the Machine Does Not Operate As Wanted
10
1
“Please wait.” ap-
pears.
This message appears 
when you change the 
toner cartridge.
Wait for the machine to get ready.
“
Memory is full. 
Do you want to 
store scanned 
file?
” appears.
The scanned originals 
exceed the number of 
sheets/pages that can be 
stored in the hard disk.
• Press [Store File] to store pages that 
have been scanned. Delete unneces-
sary files with [Delete File].
• Press [No] if you are not storing pag-
es that have been scanned. Delete 
unnecessary files with [Delete File].
“
You do not have 
the privileges to 
use this func-
tion.
” continues to be 
displayed even though 
you have entered a valid 
user code.
This user code is not al-
lowed to use the function 
selected.
Contact the administrator.
“
You do not have 
the privileges to 
use this func-
tion.
” continues to be 
displayed even though 
you have entered a valid 
user code.
This user code is not al-
lowed to use the function 
selected.
Press the 
{
Energy Saver
}
 key. Confirm 
that the display goes off, and then press 
the 
{
Energy Saver
}
 key again. The display 
will return to the user code entry dis-
play. When printing under the copier or 
printer function, press the 
{
Energy Saver
}
 
key only after printing has finished.
“Authentication 
has failed.
” ap-
pears.
The entered login user 
name or login password 
is not correct.
Inquire the user administrator for the cor-
rect login user name and login password.
“Authentication 
has failed.
” ap-
pears.
The machine cannot per-
form authentication.
Contact the administrator.
“
The selected 
file(s) contained 
file(s) without 
access privileg-
es. Only file(s) 
with access priv-
ileges will be 
deleted.
” appears.
You have tried to delete 
files without the authori-
ty to do so.
Files can be deleted by the person who 
created the file. To delete a file which 
you are not authorized to delete, contact 
the person who created the file.
An error message re-
mains, even if misfed pa-
per is removed.
Paper is still jammed in 
the tray.
Clear misfed paper. see p.67 “Removing 
Jammed Paper”.
The user code entry 
screen is displayed.
Users are restricted by 
user management.
Enter the user code (up to eight digits), 
and then press [OK].
The Authentication 
screen appears.
Basic Authentication, 
Windows Authentica-
tion, LDAP Authentica-
tion or Integration Server 
Authentication is set.
Enter your login user name and user 
password. See “When the Authentica-
tion Screen is Displayed”, About This 
Machine.
Problem Cause Solution