What to do if my Ricoh Aficio MP 5000 cannot detect original size?
If your Ricoh printer cannot detect the original size, it might be due to a non-standard size original placed on the exposure glass. Try placing the original on the exposure glass again, face down. If the issue persists, manually specify the size and avoid using Auto Paper Select mode or the Auto Reduce/Enlarge function. Also, ensure that the original is placed correctly.
Why can't I staple paper of this size on my Ricoh Aficio MP 5000 Printer?
The Staple function cannot be used with the selected paper size. Select a proper paper size.
Why Ricoh Printer says 'Authentication has failed'?
This issue occurs because the login user name or password entered is incorrect. Ask your user administrator for the correct login user name and password. It can also happen if the machine cannot perform authentication; in this case, contact the administrator.
What to do if my Ricoh Printer says 'Original is being scanned by another function'?
This message appears when a function other than the Copier function is in use, such as the Document Server function. To resolve this, cancel the job in progress by pressing [Exit], then press the [Document Server] key, and finally, press the [Clear/Stop] key.
What to do if my Ricoh Aficio MP 5000 Printer exceeds maximum number of pages per file?
The number of scanned pages has exceeded the Document Server's capacity per file. To store the scanned pages as one file, press [Store File]. This will save the scanned data as a file in the Document Server. If you don't want to store the scanned pages, press [No] to delete the scanned data.
What to do if my Ricoh Printer says 'File being stored exceeded max. number of pages per file'?
The scanned originals have too many pages to store as one document. Press [Exit], and then store again with an appropriate number of pages.
Why is Magazine or Booklet mode not available on my Ricoh Printer?
The 'Magazine' or 'Booklet' function is not available because you selected it for originals scanned using different functions, such as copy and printer. Make sure originals for the 'Magazine' or 'Booklet' function are scanned using the same function.
What to do if my Ricoh Printer displays 'Check original orientation'?
The original is not placed in the correct orientation. Change the orientation of the original.
Why Ricoh Aficio MP 5000 Printer displays 'Maximum number of sets is n'?
The number of copies exceeds the maximum copy quantity. You can change the maximum copy quantity from [Max. Copy Quantity] in [General Features] under [Copier / Document Server Features].
Why Ricoh Aficio MP 5000 Printer displays 'You do not have the privileges to use this function'?
The logged in user name does not have permission for the selected function. Contact the administrator about the permission for the required function.
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