When You Cannot Send Scanned Files
This section describes likely causes of and solutions for problems related to network delivery and sending
e-mail.
When Stored Files Cannot Be Accessed
This section describes likely causes of and possible solutions for job access-related problems.
Problem Cause Solution
The stored file is locked and is
not accessible.
The file, which is password
protected, is locked because
the password was incorrectly
entered ten times.
Contact the administrator.
When You Cannot Browse the Network to Send a Scan File
This section describes likely causes of and possible solutions for the network browsing failing to operate
when files are sent.
Problem Cause Solution
The network cannot be
browsed when specifying the
destination folder.
The following machine
settings may not be correct:
• IP address
• Subnet Mask
Check the settings. See “Connecting the
Machine”, General Settings Guide.
When the TWAIN Driver Cannot Be Started
This section describes likely causes of and possible solutions for the TWAIN driver-related problems.
Problem Cause Solution
The Scanner Properties
dialog box cannot be
displayed.
Advanced encryption has
been specified in the
extended security setting.
For details about the extended security
setting, contact an administrator.
When You Cannot Send Scanned Files
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