Problem Cause Solution
scanned images that are
larger than the specified
size because of margins
being added to the
sides.
• If the File Format
Converter (optional) is
installed, the margins
may become wider.
The scanned image is grayed
out or a text pattern appears
in the background.
You have scanned a copy
guarded document protected
from unauthorized copying.
Check the document. For details about
how to prevent unauthorized copying of
the document, see “Using [Data security
for copying]”, Printer Reference.
After an original is scanned,
the following settings are
canceled:
Destination, Sender, E-mail
text, Subject, and File name
To prevent the scanned data
being sent to the wrong
destination, this machine has
a function that cancels the
settings once the scanned
data is sent.
Contact your service representative.
5. Troubleshooting When Using the Scanner Function
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