Messages Displayed When Using the Facsimile
Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed." The machine cannot perform
authentication.
Contact the administrator.
"Cannot detect original size.
Select scan size."
The machine failed to detect
the size of the original.
On the control panel, under [Scan Size],
specify the scan area in [Scan Settings],
and then resend the document.
"Cannot find the specified
path. Please check the
settings."
The name of the computer or
folder entered as the
destination is wrong.
Check whether the computer name and
the folder name for the destination are
correct.
"Check whether there are
any network problems."
[13-10]
The alias telephone number
you entered is already
registered on the gatekeeper
by another device.
• In [Facsimile Features], under
[Initial Settings], select [H.323
Settings], and then check the alias
telephone number is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-11]
Cannot access gatekeeper. • In [Facsimile Features], under
[Initial Settings], select [H.323
Settings], and then check
“Gatekeeper Address” is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Contact the network administrator.
Messages Displayed When Using the Facsimile Function
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