Message Cause Solution
"Check whether there are
any network problems."
[13-17]
Registering of user name is
rejected by SIP server.
• In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check “SIP
Server IP Address” and “SIP User
Name” are correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-18]
Cannot access SIP server. • In [Facsimile Features], under
[Initial Settings], select [SIP
Settings], and then check “SIP
Server IP Address” is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
• Contact the network administrator.
"Check whether there are
any network problems."
[13-24]
The password registered for
the SIP server is not the same
as the password registered for
this machine.
Contact the administrator.
"Check whether there are
any network problems."
[13-25]
In [Effective Protocol], the IP
address is not enabled, or an
incorrect IP address has been
registered.
• In [System Settings], under
[Interface Settings], select
[Effective Protocol], and then check
“IPv4” is programmed to “Active”.
You can also use the Web Image
Monitor for confirmation. See the
Web Image Monitor's Help.
• In [System Settings], under
[Interface Settings], select
[Machine IPv4 Address], and then
check the IP address is correctly
programmed. You can also use the
Web Image Monitor for
confirmation. See the Web Image
Monitor's Help.
3. Troubleshooting When Using the Facsimile Function
38
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