Message Cause Solution
"Cannot find the specified
path. Please check the
settings."
The destination computer
name or folder name is
invalid.
Check whether the computer name and
the folder name for the destination are
correct.
"Captured file exceeded
max. number of pages per
file. Cannot send the scanned
data."
The maximum number of
pages per file has been
exceeded.
Reduce the number of pages in the
transmitted file, and then resend the file.
See “Storage function”, Scanner
Reference.
"Connection with LDAP server
has failed. Check the server
status."
A network error has occurred
and connection has failed.
Try the operation once more.
• Try the operation once more. If the
message is still shown, the network
may be crowded.
• In [System Settings], under
[Administrator Tools], check the
settings of LDAP server. For details,
see “Programming the LDAP
server”, General Settings Guide.
"Destinations to which
encrypted files will be sent
contain users without
certificates or with invalid
certificates. Check the
destinations."
The destination's S/MIME
certificates are invalid or
cannot be found.
Contact the administrator.
"Destinations to which
encrypted files will be sent
contain users that could not
be verified by the certificates.
Check the destinations."
S/MIME certificates are
valid, but the Certificate
Authority could not be found
for the destination.
Contact the administrator.
"Entered user code is not
correct."
You have entered an
incorrect user code.
Check the authentication settings, and
then enter a correct user code.
"Exceeded max. E-mail size.
Sending E-mail has been
cancelled. Check [Max. E-
mail Size] in Scanner
Features."
The maximum e-mail size has
been exceeded.
• In [Scanner Features], under [Send
Settings], increase the size of
[Max. E-mail Size].
• In [Scanner Features], under [Send
Settings], set [Divide & Send E-
mail] to [Yes (per Page)] or [Yes
(per Max. Size)].
Messages Displayed When Using the Scanner Function
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