Messages Displayed When Using the Scanner
Function
This section describes likely causes of and possible solutions for error messages that may appear on the
machine's control panel and the client computer.
Messages Displayed on the Control Panel When Using the Scanner Function
This section describes likely causes of and possible solutions for the error messages that appear on the
control panel.
• If a message not described here appears, act according to the message. For details about how to
turn off the main power switch, see “Turning On/Off the Power”, About This Machine.
Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
Inquire the user administrator for the
correct login user name and login
password.
"Authentication has failed." The machine cannot perform
authentication.
Contact the administrator.
"Authentication with the
destination has failed. Check
settings. To check the current
status, press [Scanned Files
Status]."
The entered user name or
password was invalid.
• Check that the user name and
password are correct.
• Check that the ID and password for
the destination folder are correct.
• A password of 128 or more
characters may not be recognized.
"Cannot detect original size.
Select scan size."
The original placed on the
exposure glass is a
nonstandard size.
• Place the original correctly.
• Specify the scan size.
• When placing an original directly
on the exposure glass, the lifting/
lowering action of the ADF triggers
the automatic original size
detection process. Lift the ADF by
more than 30 degrees.
5. Troubleshooting When Using the Scanner Function
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