Troubleshooting When Using the Scanner Function
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Standby time
reached.
An original was not
loaded within the speci-
fied time limit.
Load an original within the time limit
specified in [Standby Time].
Please call your
service represen-
tative.
An unrecoverable error has
occurred in the machine.
Contact your service representative.
Scanner is not
available on the
specified device.
The TWAIN scanner
function cannot be used
on this machine.
Contact your service representative.
Scanner is not
available. Check
the scanner con-
nection status.
• The machine's main
power switch is off.
• The machine is not
connected to the net-
work correctly.
• Set the main power switch to “On”.
• Check whether the machine is con-
nected to the network correctly.
• Deselect the personal firewall func-
tion of the client computer.
• Use an application such as telnet to
make sure SNMPv1 or SNMPv2 is
set as the machine's protocol. See
“Network Settings”, General Set-
tings Guide and “Using telnet”, Net-
work Guide.
Cannot find the
scanner. Check
the scanner main
power switch.
The machine's main
power switch is off.
Check that the cable is securely plugged
into the power outlet and the machine.
Set the main power switch to “On”.
Error has oc-
curred on the
scanner. Scanning
will be can-
celled.
The application-speci-
fied scan conditions have
exceeded the setting
range of the machine.
Check whether the scanning settings
made with the application exceed the
setting range of the machine.
Fatal error has
occurred in the
scanner.
An unrecoverable error has
occurred on the machine.
An unrecoverable error has occurred in the
machine. Call your service representative.
Scanner is not
ready. Check the
scanner and the
options.
The original cover is
open.
Check whether the original cover is
closed.
Message Cause Solution
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