Troubleshooting
168
7
After starting [User Manage-
ment Tool] or [Address Manage-
ment Tool] in
SmartDeviceMonitor for Ad-
min and entering the correct
login user name and pass-
word, a message appears to
notify that an incorrect pass-
word has been entered.
"Restrict Simple Encryption"
is not set correctly. Alterna-
tively, [SSL/TLS] has been ena-
bled although the required
certificate is not installed in
the computer.
Set "Restrict Simple Encryp-
tion" to [On]. Alternatively,
enable [SSL/TLS], install the
server certificate in the ma-
chine, and then install the cer-
tificate in the computer.
Reference
See p.157 “Restrict Use of
Simple Encryption”.
See p.149 “Setting the SSL
/ TLS Encryption Mode”.
Cannot log on to the machine
using [Document Server: Authen-
tication/Encryption] in Desk-
TopBinder.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V3 / ScanRouter EX
Enterprise V2.
Cannot connect to the Scan-
Router delivery software.
The ScanRouter delivery soft-
ware may not be supported by
the machine.
Update to the latest version of
the ScanRouter delivery soft-
ware.
Cannot access the machine us-
ing ScanRouter EX Profes-
sional V2.
ScanRouter EX Professional V2 does not support user authen-
tication.
Cannot log off when using the
copying or scanner functions.
The original has not been
scanned completely.
When the original has been
scanned completely, press
[q], remove the original, and
then log off.
[Program Dest.] does not ap-
pear on the scanner screen for
specifying destinations.
[Restrict Adding of User Destina-
tions] is set to [Off] in [Restrict
Use of Destinations] in [Extended
Security], so only the user ad-
ministrator can register desti-
nations in the address book.
Registration must be done by
the user administrator.
Stored files do not appear. User authentication may have
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the files that did not appear.
For details about enabling [All
Users], see p.88 “Specifying
Access Permission for Stored
Files”.
Destinations specified using
the machine do not appear.
User authentication may have
been disabled while [All Users]
is not specified.
Re-enable user authentication,
and then enable [All Users] for
the destinations that did not
appear.
For details about enabling [All
Users], see p.105 “Protecting
the Address Book”.
Condition Cause Solution
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