6.Troubleshooting
239
Service Call
Summary
To prevent damage to the machine, the main machine cannot be
operated until the SC has been reset by a service representative (see
the note below).
Enter SP mode, go into SP5-810-
001, press [Execute], and turn the
main power switch off and on.
SCs that disable only the features that use the defective item. Although
these SCs are not shown to the user under normal conditions, they are
displayed on the operation panel only when the defective feature is
selected.
Turn the main power switch off and
on.
The SC history is updated. The machine can be operated as usual.
The SC will not be displayed. Only
the SC history is updated.
Turning the main power switch off then on resets SCs displayed on the
operation panel. These are re-displayed if the error occurs again.
Turn the main power switch off and
on.
When a Level “D” SC code occurs
When a Level D SC occurs, a screen opens on the operation panel to tell the operator:
An error occurred
The job in progress will be erased
The machine will reboot automatically after approximately 30 seconds.
The operator can wait until the machine reboots automatically or touch “Reset” on the screen to reset the machine
immediately and go back to the copy screen.
If the operator does not touch “Reset”
The next message tells the operator that the machine will reset automatically and that the previous job was lost and must
be started again. After reading the message, the operator touches “Confirm” on the screen. The next screen shows the
number and title of the SC code, and stops until the operator turns the machine off and on.
If the operator touches “Reset”
If the operator touches "Reset" to bypass the 30-second interval for the machine to reboot, the machine reboots
immediately and the operation panel displays the copy screen.
Do not try to use the operation panel during an automatic reboot. If the Remote Service System is in use, the
SC code is sent immediately to the Service Center.
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