Ricoh MP 402SPF Service Manual

6.Troubleshooting
248
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC364-
00
D
Toner End Sensor output count error
Under the condition that the toner cartridge has not reached the end, an error that no toner is
supplied has been detected over n times in succession. (where n is to be configured using SP2-
931-003)
 Bad connector contact or connector disconnected/wire broken
 Failed toner end sensor
 Dirty detection surface inside the development unit
 Check the connector connection or check for broken wire.
 Replace the harness.
 Replace the toner end sensor.
 Replace the PCDU.
SC400 (Image Processing – 2)
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC440-00
D
High voltage output error: Transfer unit
This SC is issued if the BiCU detects a short in the power pack 10 times consecutively.
Short circuit (-)
 Replace the controller board.
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC498-00
C
Temperature/humidity Sensor error
 Temperature sensor output error: Out of range between 0.76 V and 2.90 V
 Humidity sensor output error: 2.4 V or more
 Unmounted sensor (Disconnected connector or broken wire)
 Failed sensor
 Check that the connector is set.
 Set the sensor.
 Replace the sensor.
 Replace the connector.
SC500 (Paper Feed and Fusing)
SC No.
Level
Error Name/Error Condition/Major Cause/Solution
SC508-
00
B
Bypass bottom plate operation error
The signal from the bypass bottom plate position sensor has not changed (the signal has not
changed from ON to OFF or vice versa) for 4 seconds or more after the start of reverse Paper
Feed Unit rotation. If the error is detected three times in succession, the SC number is displayed on

Ricoh MP 402SPF Specifications

General

Print Technology	Laser
Functions	Print, Copy, Scan, Fax
Maximum Print Resolution	1200 x 1200 dpi
Maximum Paper Capacity	1, 600 sheets
Duplex Printing	Yes
Scan Resolution	600 x 600 dpi
Fax Capability	Yes
Maximum Paper Size	A4
Warm-up Time	21 seconds
Memory (RAM)	2 GB
Fax Transmission Speed	33.6 Kbps
Copy Resolution	600 x 600 dpi
Operating System Compatibility	Windows, Mac OS, Linux
Connectivity	USB, Ethernet, Wi-Fi
Control Panel	Touchscreen
Mobile Printing	Yes
Hard Disk Drive	320 GB (Optional)
Network Connectivity	Ethernet
Print Speed	Up to 42 ppm (Letter)
Copy Speed	Up to 42 cpm (Letter)