Ricoh MP 402SPF Service Manual

3.Troubleshooting
28
IFAX Troubleshooting
Use the following procedures to determine whether the machine or another part of the network is causing the problem.
Communication
Route
Item
Action [Remarks]
General LAN
1. Connection with the LAN
 Check that the LAN cable is connected to the
machine.
 Check that the LEDs on the hub are lit.
1. LAN activity
Check that other devices connected to the LAN can
communicate through the LAN.
Between IFAX and
PC
1. Network settings on the
PC
 Check the network settings on the PC.
[Is the IP address registered in the TCP/IP properties in the
network setup correct? Check the IP address with the
administrator of the network.]
1. Check that PC can
connect with the machine
 Use the “ping” command on the PC to contact the
machine.
[At the MS-DOS prompt, type ping then the IP address of
the machine, then press Enter.]
1. LAN settings in the
machine
 Check the LAN parameters
 Check if there is an IP address conflict with other PCs.
[Use the “Network” function in the User Tools. If there is an
IP address conflict, inform the administrator.]
Between machine
and e-mail server
1. LAN settings in the
machine
 Check the LAN parameters
 Check if there is an IP address conflict with other PCs.
Use the “Network” function in the User Tools. If there is an
IP address conflict, inform the administrator.]
1. E-mail account on the
server
 Make sure that the machine can log into the e-mail
server.
 Check that the account and password stored in the
server are the same as in the machine.
[Ask the administrator to check.]
1. E-mail server
 Make sure that the client devices which have an
account in the server can send/receive e-mail.
[Ask the administrator to check.
Send a test e-mail with the machine’s own number as the
destination. The machine receives the returned e-mail if the
communication is performed successfully.]
Between e-mail
server and internet
1. E-mail account on the
Server
 Make sure that the PC can log into the e-mail server.
 Check that the account and password stored in the

Ricoh MP 402SPF Specifications

General

Print Technology	Laser
Functions	Print, Copy, Scan, Fax
Maximum Print Resolution	1200 x 1200 dpi
Maximum Paper Capacity	1, 600 sheets
Duplex Printing	Yes
Scan Resolution	600 x 600 dpi
Fax Capability	Yes
Maximum Paper Size	A4
Warm-up Time	21 seconds
Memory (RAM)	2 GB
Fax Transmission Speed	33.6 Kbps
Copy Resolution	600 x 600 dpi
Operating System Compatibility	Windows, Mac OS, Linux
Connectivity	USB, Ethernet, Wi-Fi
Control Panel	Touchscreen
Mobile Printing	Yes
Hard Disk Drive	320 GB (Optional)
Network Connectivity	Ethernet
Print Speed	Up to 42 ppm (Letter)
Copy Speed	Up to 42 cpm (Letter)