Problem Cause Solution
The function does not run or
cannot be used.
If you cannot carry out your
job, it may be that the
machine is being used by
another function.
Wait until the current job is completed
before trying again.
For details about Function
Compatibility, see "When Multiple
Functions Cannot Be Executed
Simultaneously", Troubleshooting.
The print image is not
properly positioned on the
paper.
• The machine has not
detected the paper
type and/or width
correctly.
• The print position is not
aligned properly.
Contact the machine administrator or
your service representative.
Fold
Problem Causes Solutions
Wrinkling occurs when gate
fold, letter fold-in, or letter
fold-out is applied.
Wrinkling can occur if gate
fold, letter fold-in, or letter
fold-out is applied to B4 JIS
, A3 , 8
1
/
2
" 14" ,
11" 17" , 12" 18" , 8K
, or larger sizes of paper.
When applying gate fold, letter fold-in,
or letter fold-out to paper larger than
A4, we recommend you enable image
reduction and use paper no larger
than A4 .
The multi-folding unit outputs
sheets with creased edges
when gate fold is applied.
The paper is curled. Remove the paper, and then reload it
upside down. Alternatively, remove the
paper, and then reload it in the
opposite direction.
The position of the fold is
incorrect when letter fold-in
is applied to a B5 JIS sheet.
Multi-sheet fold has been
specified when only one
sheet is being printed.
In [Finishing] on the initial copier
screen, under [Folding Unit], select
[Letter Fold-in]. Press [Change], and
then set "Multi-sheet Fold" to [Off]. For
details about how to specify the multi-
sheet fold function, see "Finishing",
Copy/Document Server.
• Using curled paper often causes misfeeds, soiled paper edges, or slipped positions while
performing staple or stack printing. When using curled paper, take the stiffness out of the paper
10. Troubleshooting
184
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