• If a fax or an e-mail cannot be sent and a message appears which states that there is a problem
with the device certificate or user certificate, a new certificate must be installed. For details about
how to install a new certificate, see "Configuring S/MIME", "Protecting Communication Paths via a
Device Certificate", Security Guide.
When Problems Occur While Logging In
Message Cause Solution
"Authentication has failed." The entered login user name
or login password is not
correct.
For details about the correct login user
name and login password, see "Basic
Authentication", Security Guide.
"Authentication has failed." The machine cannot perform
authentication.
For details about authentication, see
"Basic Authentication", Security Guide.
When the User Lacks Privileges to Perform an Operation
Message Cause Solution
"You do not have the
privileges to use this
function."
The logged in user name
does not have permissions
for the selected function.
For details about how to set
permissions, see "Specifying the
Extended Security Functions", Security
Guide.
"The selected file(s)
contained file(s) without
access privileges. Only
file(s) with access privileges
will be deleted."
You have tried to delete files
without the permission to do
so.
To check your access permission for
stored documents, or to delete a
document you do not have permission
to delete, see "Managing Stored Files",
Security Guide.
When Other Messages Appear
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