Problem Causes Solutions
Nothing happens when the
[Check Status] key or the
[Energy Saver] key is
pressed.
The power is turned off. Make sure the main power indicator is
off, and then turn on the power.
The power turns off
automatically.
The Weekly Timer setting is
set to [Main Power Off].
Change the Weekly Timer setting. For
details about the Weekly Timer setting,
see "Timer Settings", Connecting the
Machine/ System Settings.
The Add Toner icon lights
up, even though there is
toner remaining.
The machine cannot detect
the amount of toner
remaining. The environment
in which the printer is used
may affect the accuracy of
toner detection.
If there is toner remaining in the toner
cartridge, detach the cartridge and
attach it again. The machine will
automatically attempt to load the toner,
and printing will be possible if there is
enough toner remaining.
The user code entry screen is
displayed.
Users are restricted by User
Code Authentication.
For details about how to log in when
User Code Authentication is enabled,
see "When the Authentication Screen is
Displayed", Getting Started.
The Authentication screen
appears.
Basic Authentication,
Windows Authentication,
LDAP Authentication or
Integration Server
Authentication is set.
Enter your login user name and user
password. For details about the
Authentication screen, see "When the
Authentication Screen is Displayed",
Getting Started.
An error message is still
displayed, even if misfed
paper is removed.
• When a misfeed
message appears, it
remains until you open
and close the cover as
required.
• Paper is still jammed in
the tray.
After removing misfed paper, fully
open the front cover, and then close it.
For details about removing jammed
paper, see "Removing Jammed Paper",
Troubleshooting.
10. Troubleshooting
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