2-1
2
ComColor GD Series Troubleshooting Guide
Chapter 2 Troubleshooting
This chapter describes what actions to take when problems occur.
Use the information in this chapter to help with troubleshooting.
Problem See
Paper Jams
p. 2-4
General Troubleshooting for This Machine
The machine does not operate at all. / Nothing is displayed on the touch panel when the power is turned on. p. 2-9
Nothing is displayed on the touch panel, even when the buttons of the operation panel are touched. p. 2-9
The scanner does not operate. p. 2-9
The printing results are light or dark. p. 2-9
When copying or scanning, the original loaded in the ADF (automatic document feeder) is not fed properly. p. 2-10
Prints or copies have white streaks or appear blurry. p. 2-10
The output results are dirty or have black streaks. p. 2-10
The copied or scanned data is blurred, or part of the data is not printed. p. 2-10
The back of the original is visible. p. 2-11
Moire interference occurs. p. 2-11
No paper is fed. / The back of a card is damaged. / Multiple sheets of paper are fed. p. 2-11
A multiple feeding error occurs although multiple feeding was not performed, or multiple feeding errors
occur frequently.
p. 2-12
The paper becomes dirty. / Printing is not aligned properly. p. 2-12
Troubleshooting for the Printer Driver and Printing
Cannot print from a computer. p. 2-13
Cannot print properly on irregular sized paper. p. 2-13
When printing a document with multiple pages, some pages are printed with an incorrect paper size. p. 2-13
It takes a long time to print. / When printing multiple copies, the printer makes a beep sound after each copy
is printed.
p. 2-13
The PIN code for a job is lost. p. 2-13
[Full Color] and [Auto] are not displayed in the [Color Mode] menu on the printer driver screen. p. 2-13
Cannot specify pages to print. p. 2-14
Only one copy (page) is printed even though multiple copies (pages) are specified. p. 2-14
Part of the image is missing. p. 2-14
Cannot reprint a job on the [Job Status] screen. p. 2-14
After interrupting a job or turning the machine off and back on, it is unknown how much printing was
completed.
p. 2-14
Paper is loaded but the "Set paper." error message is displayed. p. 2-14
The results of color printing are poor. p. 2-14
Printed images are light or faded. p. 2-15
The paper edges become dirty. p. 2-15
Images are bright or dark. p. 2-15
Duplex printing cannot be performed using the paper loaded in the standard tray. p. 2-15
The sent data became a broken job. p. 2-15
To Next Page
Loading...
