2-2
ComColor GD Series Troubleshooting Guide
The colors of a barcode background or nearby images cannot be printed out. p. 2-15
The layout order is not correct. p. 2-15
Troubleshooting for Copying
Part of the original is missing in the copied data. p. 2-16
Duplex copying was performed, but the back of one or more pages is blank. p. 2-16
Duplex copying cannot be performed for the paper loaded in the standard tray. p. 2-16
Troubleshooting for Scanning
There is no scanned data on the scan screen of the RISO Console. p. 2-17
Part of the original is missing in the scanned data. p. 2-17
The color mode is set to [Auto], but the machine does not identify color originals automatically. p. 2-17
Troubleshooting for Storage and USB
Files saved on a USB flash drive are not displayed on the printer. p. 2-18
Cannot print properly on irregular sized paper. p. 2-18
Paper is loaded but the "Set paper." error message is displayed. p. 2-18
The results of color printing are poor. p. 2-18
Duplex printing cannot be performed using the paper loaded in the standard tray. p. 2-19
Part of the original is missing in the copied data. p. 2-19
Part of the original is missing in the scanned data. p. 2-19
The color mode is set to [Auto], but the machine does not identify color originals automatically. p. 2-19
Troubleshooting for the Multifunction Finisher and Face Down Finisher
The multifunction finisher or face down finisher does not operate. p. 2-20
When you copy the original, the paper is stapled at the wrong position. p. 2-20
Staples do not penetrate well, e.g., they bend or crush. / Paper is not output from the face down finisher. p. 2-20
A staple is jammed inside the machine. p. 2-20
Sheets come out loosely stacked on the face down finisher. / Printouts are curled back. p. 2-20
Troubleshooting for the Feed Tray
Paper is jammed in the feed tray. / The tray cannot be pulled out smoothly. p. 2-24
Troubleshooting for the High Capacity Feeder
Although the paper in the high capacity feeder has run out, the standard tray does not descend to its
lowermost position and stops midway.
p. 2-25
The paper feed guides cannot be adjusted and cause the paper to bend, warp, or be misaligned. p. 2-25
Troubleshooting for the High Capacity Stacker
The stacking tray does not descend and it is difficult to remove the printouts. p. 2-25
The stacking tray descends each time a job is printed and it is not possible to continuously print. p. 2-25
Troubleshooting for the IC Card Reader
Unable to log in using the IC card. p. 2-26
A registered IC card is lost or missing. p. 2-26
Problem See
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