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For further information, visit videotron.com/terminal-support.
ACTIVATION
If you bought your HD terminal or HD PVR from one of our authorized dealers (rather than in
a Videotron store), please follow these steps:
1. Connect your terminal by referring to the Connect Your Terminal section.
2. When your terminal is connected, call the following number to activate it:
1-877-226-6385 (toll-free)
Monday to Friday: 7:30 a.m. to 10 p.m.
Saturday: 8 a.m. to 8 p.m.
Sunday: 9 a.m. to 8 p.m.
If you received your terminal via Canada Post, please follow these steps:
1. Connect your terminal by referring to the Connect Your Terminal section.
2. When your terminal is connected, call 514-380-7834 or 1-866-380-2134 to activate it.
3. We strongly recommend that you follow the Quick-Start Wizard that will automatically pop up
when you turn on your terminal for the first time.
The Quick-Start Wizard shows you how to:
i. Set the display language of your terminal.
ii. Activate the Administrator PIN to manage certain functions of the terminal and order on-
demand content. Administrator PIN: _________________
iii. Activate and configure Parental Control.
4. Create an Order PIN for access to content permitted by Parental Control.
5. Order PIN: _________________
WARNING: If you see “WIZ 502” (error message) on your screen, please contact Technical
Support (see page 45) immediately as certain applications will not work.
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