68 _ troubleshooting
PROBLEM SOLUTION
File upload doesn’t
work.
• Check if the USB plug is securely connected.
Reconnect if necessary.
• Check if the memory is full.
• Press the Reset hole.
Files or data are
missing.
• Check if the USB plug has been disconnected
during fi le or data transmission. If this is the
case, it may cause serious damage not only to
fi les/data but also to the product. Samsung is
not responsible for any data lost.
Abnormal play time
display during play.
• Check if the fi le is in Variable Bit Rate (VBR)
format.
Abnormal display of fi le
name.
• Go to <Settings> ĺ <Language> ĺ <ID3
Tag> in the Main Menu screen and set an
appropriate language and update the library
manually.
The product is hot.
• Heat may be generated during recharging. This
has no effect on the product life or functions.
The fi le transfer rate is
too slow.
• If you are running multiple programs including
<Media Studio> on your PC, the fi le transfer
rate will be slow. Exit unnecessary programs
and try transferring again.
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