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12. After-Sales Services
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12.
After-Sales Services
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Contact your local distributor or camera store that you purchased from for
warranty and service.
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Even within the warranty period, repair services may be provided on a paid
basis.
Check the conditions of warranty provided by local distributor or retailer.
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The warranty is not valid unless the copy of proof of purchase with the date
of purchase and the retailer name. Be sure to store such information (bill of
purchase or receipt) in a safe location.
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We will retain performance parts for repairs for approximately seven years
after production is discontinued. Therefore, we may not be able to carry out
repairs after this period has elapsed.
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When requesting repairs, please provide us with as much detail as possible
about the failure or specific failure locations that you are able to identify.
In certain cases, some products that are returned to us for repairs are not
malfunctioning, and begin to operate normally again when we simply replace
the batteries. Before requesting repairs, please confirm that the batteries
are installed in the correct polarities, contain sufcient charge, and that they
match the rating.
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