Using Mailbox Options Using Voicemail
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ShoreTel IP Phone 480/480g User Guide 61
Changing Your Call Handling Mode
Call handling modes lets you specify your status and determine how inbound calls are handled. You
can record distinct greetings and specify different call forwarding options for each mode.
To change your call handling mode:
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 2 to set a call handling mode.
4. Choose one of the following call handling modes or other options:
For Standard mode, press 1.
For In a Meeting mode, press 2.
For Out of Office mode, press 3.
For Extended Absence Mode, press 4.
For Custom mode, press 5.
For enabling or disabling calling additional phones (configured by your ShoreTel
administrator), press 6.
To cancel, press *.
The call handling mode stays in effect until you change it. However, if Outlook automated call handling
is active, Outlook modifies your call handling mode based on your status.
Enabling or Disabling Envelope Information
A message’s envelope information includes the date and time of your message’s delivery and your
name. By default, envelope information is disabled.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 5 to toggle between disabling and enabling envelope information.
Listening to Your Deleted Messages
As a safeguard against accidental deletion of messages, the voicemail system retains deleted
messages for a few hours.
1. Log in to voicemail.
2. From the voicemail Main Menu, press 7 to access mailbox options.
3. Press 7 to listen to deleted messages.
The voicemail system plays all deleted messages that are still available to the system. You can
manage these messages as if they were new messages.
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