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Troubleshooting
Troubleshooting
The following table offers typical solutions when troubleshooting the Microflex Wireless System.
Audio
Problem Indicator Solution
No or distorted
audio
Network Audio
LED on the
Audio Network
Interface or
SCM820
Green
• Check cables
• Check that transmitters are on and channels are un-muted
• Check that the input meters are OK on the Monitor tab of the MXW
control software. Attenuate if the channel is clipping.
• Check the output meters on the Audio Network Interface (ANI) front
panel and in the ANI control software. Use headphones to listen to
the audio from the ANI. Attenuate if the channel is clipping.
• Check that the output level of the ANI matches the input of the
connecting equipment.
• Verify APT is not performing a spectrum scan.
Flashing
Green
• Ensure all devices are on and have a stable network connection
• Use Dante Controller software (DC) to verify channel subscriptions
Red • Check master clock in DC (an MXWAPT must be master clock)
Off
• Place the device in a Group to automatically route the audio
• Ensure the subnet of the Access Point Transceiver's network audio
settings match the subnet of the Audio Network Interface
Audio is
cutting
in an out
(intermittent)
Audio is intermittent
• Perform a Spectrum Scan to monitor RF interference
• Decrease channel count to verify if system is overloading the RF
spectrum
System Setup and MXW Groups
Problem Indicator Solution
Can't
associate
component to
a Group
Device drop-down not
displaying the desired
component in the Group
row on the Configuration
tab
• Check that devices are powered and connected to the same
network and subnet)
• Open the Utility tab of the MXW Control Software and un-check
the Configuration Filter to display all MXW devices on the network.
If the device shows up as "OTHER", then it is part of another
Configuration.
• Un-associate the component by selecting 'none' from the Group row
in the other Configuration.
• Perform a factory reset on the device to clear any association.
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