90
Troubleshooting
Network
Problem Indicator Solution
Can't Connect
to the Control
Software from
a PC
Device not appearing
in Shure Web Device
Discovery application
• Ensure the devices are powered
• Ensure PC and equipment are on the same network and set to the
same subnet
• Turn off other network interfaces not used to connect to the device
(including WiFi)
• Check that DHCP server is functioning (if applicable)
• Ensure Bonjour is running on the PC
• If connected via Port 4 of the Audio Network Interface (ANI), ensure
it is set to Switched Mode.
Control
Software is
taking a long
time to load
Web browser cannot
connect to the control
interface
• Download latest version of Adobe
®
Flash
®
• Ensure PC and device are on the same network and subnet
• Check that Windows firewall settings are not blocking Shure
software
• Set the router to not send default gateway as a part of DHCP
• Set the Shure Web Device Discovery application to open by IP
address
• Manually set the computer to a static IP address on the same
network as the device
Control
Software is
performing
poorly
Indicators are moving
slowly or not displaying in
real time.
• Reduce the number of windows or tabs that are open to the same
Configuration
• See Network section for properly setting up the network
Additional Resources
For additional Troubleshooting assistance or further information on complex installations, contact Shure to speak with a
support representative. In the Americas region, call Systems Support group at 847-600-8440. For users in other locations,
go to www.shure.com to find support contact for your region.
For digital audio networking help, advanced networking guidelines and Dante software troubleshooting, visit Audinate's
website at www.audinate.com.
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