Shure Incorporated
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LED color and behavior
Loading presets
Adjusting levels
A complete list of command strings is available at:
pubs.shure.com/command-strings/MXA910.
Troubleshooting
Problem Solution
Software lags in Google Chrome browser
Problem is browser-related. Turn off hardware acceleration
option in Chrome.
Sound quality is muffled or hollow
Check that lobes have been aimed to the desired area.
Use equalizer to adjust frequency response on a single
channel or on the automix channel. See the equalizer appli
cations for the appropriate use.
Microphone does not show up in device discovery
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device if necessary
Audio is not present or is quiet/distorted
Check cables
Verify that channels are not muted
Make sure channels are aimed in the right direction
Check that fader levels are not set too low
If using automixing, check the settings to ensure channels
are gating on/off properly
No lights
Check if brightness is disabled or if any Light Bar settings
are turned off.
Auto-positioning identifies incorrect location
If talker is in a corner or very close to a wall, acoustic reflec
tions may interfere with localization accuracy. Try automatic
positioning again, and if the issue persists, manual position
ing may be necessary.
Microphone does not power on
The network switch must supply Power over Ethernet. Other
wise, a PoE injector must be used
Check network cables and connections
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