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User manual
Annex B
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Troubleshooting Guide
Camera does not power-up.
Power correctly connected. Check for able faults, breaks or poor connections. Fuses may be missing.
Blown fuses/breakers should be checked for other causes.
Voltage at camera. Voltage loss in cables or supply droop under load may result in too low a voltage at the camera input.
Measurements at the PSU may not show voltage at camera.
Measurements should be taken as close to camera as possible both open circuit and under load.
Insufficient available current. PSU may not be providing enough current at a given voltage or PSU may be tripping
if the demanded current exceeds its limits.
Camera movement is incorrect
Orientation. Is camera orientation correctly set in menus to match the real-world orientation of camera?
[ SETUP > CONFIGURATION > ORIENTATION ]
Ensure unit rebooted after orientation changed. The PTZ unit must be rebooted (or power Off/On) for this change to
take effect.
Controller reverse. Some controllers have the facility to reverse the PT telemetry sent when controls are moved
(e.g. Send LEFT commands when the joystick is moved to right).
Limited or no Pan-Tilt.
Check if Pan or Tilt limits have been set. Non-Zero values apply movement restrictions which, if small, can
appear as no-movement.
[ SETUP > CONFIGURATION > PAN LIMIT LEFT (PAN LIMIT RIGHT, TILT LIMIT DOWN, TILT LIMIT UP) ]
Jumpy movement, irregular PT.
Is Position Speed too high. Check Position speed value – Default is 4.
The position speed should be reduced if the unit is inclined, the location is exposed to wind, the mounting
is not absolutely level or other site conditions could cause resistance to movements.
[ SETUP > CONFIGURATION > POSITIONING SPEED ]
Mounted level and stable Confirm if mounting position is level and stable. Angled fittings and movement (sway) may cause
motor skipping or prevent the Pan motion.
Is telemetry from controller steady Check that the controller (Joystick, VMS) is sending steady, not irregular, commands.
Intermittent command transmission. Dropped messages may result in irregular or apparently random movement and loss of
control depending on the protocols in use.
Problems in telemetry transmission (cables, fibre, Ethernet, radio) can cause intermittent messages to reach the camera and
result in incorrect operation.
Picture up side down / (Pan tilt reversed).
Check if picture flip is set. If only the picture is the wrong way (movement is correct) the video image may have been flipped.
[ SETUP > CAMERA OPTION > FLIP IMAGE] (Normal value is ON).
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Cannot discover the device or communicate via the network
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Before the device can be discovered, the Oculus encoder must have time to start-up
fully. This can be 3 minutes from power-on.
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Make sure you have connected the device to your network.
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Make sure the GREEN LED on the RJ45 connector is lit. If it is not lit, verify the
network connectivity with the network switch.
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Dynamic discovery of the Oculus IP requires multicast networking to be
supported by your network and switch equipment. (Bonjour protocol)
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