SMA SUNNY HOME MANAGER 2.0 - Problems with Integration of Devices

18 Troubleshooting
SMA Solar Technology AG
Operating manualHM-20-BE-en-19124
Problem Cause and corrective measures
After you have entered the sys-
tem password and added de-
vices, some devices are shown
with a warning symbol in the sys-
tem setup assistant.
There is a different installer password configured in the devices with warning
symbols.
Corrective measures:
1. Select [Skip forward] in the system setup assistant and finish registration
without selecting the devices.
2. Set a uniform installer password for all devices via the inverter user interface.
3. If you do not know the password set on each device, apply for a Personal
Unlocking Key (PUK) for each device from the Service (see Section23,
page145).
4. Enable each device with the corresponding PUK. Then set a uniform installer
password in all devices.
5. Log in to SunnyPortal and add the devices to the SunnyHomeManager
system as new devices using the configuration wizard.
While the system setup assistant
is performing the device search,
the status LED of the
SunnyHomeManager first
flashes red for 1 to 2 minutes.
Subsequently, the status LED
glows green again.
Device detection takes a few minutes longer.
Corrective measures:
• No measures required.
18.3 Problems with Integration of Devices
Problem Causes and remedies
The SunnyHomeManager does
not detect any devices.
The devices must be connected to the local router via Ethernet/Wi-Fi and also be
able to communicate with the SunnyHomeManager:
Corrective measures:
• All Ethernet/Wi-Fi devices in your PV system must be in operation.
• The Ethernet/Wi-Fi devices must be connected to the router/network switch
correctly.
• The network cable connecting the Ethernet devices with the router/network
switch must be suitable for 100MBit/s.
• The Ethernet devices must be in the same local network as
SunnyHomeManager.
• DHCP must be activated on the router.
• The router must have an Internet connection.
• For Ethernet devices with integrated Bluetooth interface, the NetID of 0 must
be set. In this way, Bluetooth is deactivated.
• The LAN ports on the router / network switch may not be switched off in the
event of apparent inactivity (see router / network switch manual).
• The network switch may not use IGMP snooping (see network switch
manual).