SMA SUNNY HOME MANAGER 2.0 - Page 132

18 Troubleshooting
SMA Solar Technology AG
Operating manualHM-20-BE-en-19132
• YYYY - is a placeholder for the respective 4-digit error number
Problem Cause and corrective measures
Message in the system logbook:
EM gateway not found:
XXXX, name:
The gateway is not connected to the local network.
Corrective measures:
• Check whether all network cable plugs are inserted and locked.
Message in the system logbook:
EM gateway not found:
XXXX, name:
The voltage supply of the gateway is faulty.
Corrective measures:
• Check whether the power plug of the gateway is plugged into the outlet.
Message in the system logbook:
EM gateway not found:
XXXX, name:
The gateway could not be found by the SunnyHomeManager.
Corrective measures:
• Restart the gateway (see manual of the gateway).
Message in the system logbook:
EM gateway not found:
XXXX, name:
The SunnyHomeManager and the gateway are located in different local
networks.
Corrective measures:
• Connect the gateway and the SunnyHomeManager to the same
network switch/router.
Message in the system logbook:
EM gateway not found:
XXXX, name:
The SunnyHomeManager and the gateway are configured for different IP
subnets.
Corrective measures:
• If your router supports DHCP, configure the SunnyHomeManager
(default setting) and the gateway to DHCP (see manual of the gateway).
• If your router does not support DHCP, manually assign IP addresses in
the same subnet for the SunnyHomeManager and the gateway (see
manual of the respective device).
Message in the system logbook:
EM gateway not found:
XXXX, name:
The voltage supply of the device is faulty.
Corrective measures:
• Check whether the power plug of the device is plugged into the outlet.
Message in the system logbook:
EM gateway not found:
XXXX, name:
The device is not connected to its gateway.
Corrective measures:
• Check whether the communication between the device and the gateway
is working. The device might be outside the range of its gateway (e.g.
with power-line communication).
Message in the system logbook:
EM gateway not found:
XXXX, name:
The device could not be found by the SunnyHomeManager.
Corrective measures:
• Restart the device (see manual of the device).
Message in the system logbook:
EM gateway not found:
XXXX, name:
One or more devices are not correctly configured in the gateway or for the
smart grid.
Corrective measures:
• Configure the device for its gateway (see manual of the gateway).
• Configure the device for the smart grid (see manual of the respective
device).