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Chapter 10 SureTrack Community
10.1 SureTrack - Online Community
Your diagnostic tool includes access to the online SureTrack Community. You can use your PC to
access the latest Real Fixes, Related Tips, and Common Repair Procedures information.
SureTrack is an evolving database of "real-world" automotive repair knowledge based on expert
knowledge and millions of actual repair orders. It was designed to help you improve diagnostic
accuracy and reduce repair times.
10.1.1 Main Topic Links
• Finding your SureTrack Authorization Code page 78
• Creating a SureTrack Account page 79
• Logging In (active account) page 83
• Logging In with New Authorization Code (active account) page 84
• SureTrack Features page 87
• SureTrack Screens page 88
10.1.2 Quick Reference
SureTrack Community FAQ’s
For the latest SureTrack Community information and answers to frequently asked questions visit:
mitchell1.com/support/suretrack-faqs/
Using SureTrack for the First Time
If you have purchased a new diagnostic tool, you will need to create a SureTrack account before
you can access SureTrack. See Creating a SureTrack Account‚ on page 79 for instructions.
Login Scenarios
• I already have an active SureTrack account with username and password - Logging In
(active account)‚ on page 83.
• SureTrack has already expired, but I purchased a qualifying upgrade/plan and have a new
SureTrack authorization code (reactivation) - Logging In with New Authorization Code
(expired account)‚ on page 85.
• SureTrack is still active, but I have purchased a qualifying upgrade/plan and have a new
SureTrack authorization code (reactivation) - Logging In with New Authorization Code
(active account)‚ on page 84.
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