SNBC BTP-P33 - Troubleshooting Common Issues; Printer Not Working; OLED Alarm Indicators; Printing Problems

BTP-P33 User’s Manual
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7Troubleshooting
When the printer has any problem, refer to this chapter for solution.
If the problem still cannot be solved, please contact your local dealer or
manufacturer for assistance.
7.1 Printer doesn’t work
Problem
Possible causes
Solution
The LCD is off
and the printer
does not work.
The battery has no power.
Please charge the battery or
replace the battery.
The battery does not
connect well.
Take out the battery and
re-install it.
Circuit board is damaged.
Contact your local dealer or
manufacturer.
7.2 OLED alarm
LED display
Solution
Paper end
Replace with new paper roll.
Paper cabinet is
not closed.
Close the top cover.
Power is low.
Replace with new battery or charge the battery.
Print head is
abnormal
Wait for the temperature of print head to come down.
Wrong paper type
Replace with marked paper or label paper with better
quality, or contact with the manufacturer.
7.3 Problems during printing
Problem
Possible causes
Solution
Paper cannot be
sent out normally.
Paper jam
Open the top cover, check the
paper feeding path and clear
the jammed paper.
Printer starts
printing but stops
suddenly during
printing.
Paper end
Re-load the paper.