Solus V2 - Problem in Operation

Problem in Operation
Problem
Possible Cause
Solution
The meter will not turn on
when a strip is inserted.
1) The meter is defective or the
battery is low; or
2) The strip is damaged or not
inserted properly.
1) Make sure the arrow on the
inserted strip is facing towards
the meter, and that blood icon
on the strip is facing up.
2) Take a new strip and re-insert
it into the meter.
3) Check the battery power or
replace the battery, if
necessary.
4) Call Customer Service.
The meter does not count
down.
The meter is defective or the
battery is low.
Replace the battery. If the
meter fails to operate, call
Technical Support.
The meter display turns off
abnormally.
The meter is defective or the
battery is low.
Replace the battery. If the
meter fails to operate, call
Technical Support.
The control test result is out of
specified range.
The control solution or test strip
may be outdated or defective.
Verify if the control solution or
the test strip is expired. If they
are not expired, call Customer
Service
Warning: Your meter can show results either in “mg/dL” or “mmol/L” units. Mg/dL is the
typical unit used in the United States, please contact the manufacturer if your meter does
not display mg/dL when you turn it on. The factory set default for the meter is mg/dL. In the
event that the meter loses power or the batteries are changed, the factory set default is
mg/dL. It is very important to use the correct unit of measurement to properly manage your
diabetes. If you live in the United States, you should use mg/dL. If you are testing in mg/dL,
your results will never have a decimal point. If you use the metric system, you should use
mmol/L. Your result will ALWAYS have a decimal point.
(33.3 mmol/L).
process. If you see “HI”
again, please call your
medical doctor for advice
immediately.