Other Information
29
Other Information
Troubleshooting
If you are having a problem with your TV, try the suggestions below. If
the problem persists, contact your nearest Sony dealer.
No picture, no
sound
❏ Make sure the power cord is plugged in.
❏ If a red light is flashing on the front of your TV for
more than a few minutes, disconnect and reconnect
the power cord to restore the TV. If the problem
continues, call your local service center.
❏ Check the TV/VIDEO settings: when watching TV, set
to TV; when watching video equipment, set to VIDEO
(page 11).
❏ Make sure the batteries have been inserted correctly
into the remote control (page 2).
❏ Try another channel, it could be station trouble.
Poor or no
picture, good
sound
❏ Adjust Picture in the Video menu (page 17).
❏ Adjust Brightness in the Video menu (page 17).
❏ Check the antenna and/or cable connections (page 3).
Good picture,
no sound
❏ Press
so that MUTING disappears from the
screen (page 11).
❏ Check your Audio settings (KV-20FS12 only). Your TV
may be set to Auto-SAP (page 18).
No color ❏ Adjust Color in the Video menu (page 17).
No signal ❏ Check the Cable setting in the Options menu under
Setup (page 28).
❏ Check the antenna and/or cable connections (page 3).
❏ Make sure the channel selected is currently
broadcasting.
Dotted lines or
stripes
❏ Adjust the antenna.
❏ Move the TV away from other electronic equipment.
Some electronic equipment can create electrical noise,
which can interfere with TV reception.
Double images
or ghosts
❏ Check your outdoor antenna or call your cable service.
MUTING
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