Pause a call
You may wish to Pause a call when you need to look up information for the caller, for
example, and the caller will be place on hold and played the hold music (if configured).
(Please note that this feature can not used to make a new call when transferring a call or
creating a conference, for example.)
1 Press the context sensitive key beside the Pause icon
2 Pause icon now has a red circle to indicate that the call is on Pause
3 External callers will be played “music on hold” if configured. (Please refer to your
System Administrator for further details.)
4 To retrieve the call press the context sensitive key beside the Pause icon
Place a call on hold
1 Press the Recall button
2 External callers will be played “music on hold” if configured. (Please refer to your
System Administrator for further details.)
3 To retrieve the call press the Recall button
Transfer a call
Announced Transfer
1 Place the call on hold by pressing the Recall button
2 Enter the number to be dialled (internal or external number).
3 Wait for the call to be answered and announce the caller
4 To transfer the call replace your handset or press the Speaker button. You will no
longer have control of the call.
Alternatively,
4 To clear the call that you are currently connected to and return to the original call
press the Recall button, or wait for the other end to hang up.
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