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Splicecom PCS 552 User Manual

Splicecom PCS 552
66 pages
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PCS 552
User Manual
March 2012

Table of Contents

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Splicecom PCS 552 Specifications

General IconGeneral
BrandSplicecom
ModelPCS 552
CategoryTelephone
LanguageEnglish

Summary

Introduction to Splicecom PCS 552

About this manual

Outlines the scope and purpose of the user manual for the PCS 552 phone.

How your PCS 552 operates

Explains user account basics, logging on, and hands-free operation.

The PCS range

Details the SpliceCom PCS phone models and their features.

Basic Call Handling

Making a Call

Step-by-step guide to initiating a phone call using the keypad or other methods.

End a Call

Instructions on how to disconnect an active phone call by replacing the handset or using speaker.

Dial Ahead

How to enter a number before dialling, useful for long international numbers.

Mute a call

How to temporarily silence your microphone during a call, indicated by a symbol.

Place a call on hold

Puts an active call on hold, playing music, allowing other actions.

Announced Transfer

How to transfer a call after speaking to the recipient.

Parking a call

Puts a call on hold in a system area for retrieval by other users.

Conference Call

How to set up and manage 3-way conference calls.

Call Waiting

How to handle incoming calls while already on a call.

Changing the volume

Adjusting ringing and conversation volume levels for handset and hands-free.

Calls History

View the contents of your Calls History

Accessing and viewing call logs and voicemail records.

Identifying the type of call

Explains symbols used to denote different call types in the history.

Redial a number

Redialing a previously dialed number directly from the call history.

Ring back a caller

Calling back a previous incoming caller directly from the call history.

Contacts Directory

View the Directory

How to access and navigate the phone's contact directory for quick dialing.

Make a call via the Directory

Dialing contacts directly from the directory search results.

Transfer a call via the Directory

Transferring calls to contacts found in the directory.

Departments

Receiving a Department call

How calls designated for a department are displayed on the phone.

Make a call to a Department

Dialing department extensions or using the contacts directory.

Transfer a call to a Department

Transferring an active call to a department.

User Settings

Favourites (Speed Dials)

Setting up and using personal speed dial entries for quick access.

Make a call using a Speed Dial

Initiating calls via pre-programmed speed dial entries.

Transfer a call using a Speed Dial

Transferring calls using speed dial entries.

Call Pick up

Answering calls ringing on other extensions via speed dials.

Amend a Speed Dial

Modifying existing speed dial entries.

Favourite Groups

Organizing speed dials into groups for easier access.

Telephone Numbers

Entering and managing personal and assistant phone numbers.

Defaults

Configuring phone settings like idle page and screen saver.

Overlap Dial

Configuring the dialling method for outgoing calls.

Directory Filters

Customizing the display of directory content.

Call Divert/Follow Me

Setting up call forwarding to other numbers or extensions.

Out of Office Message

Setting a message for when you are unavailable.

Do Not Disturb

Setting your extension to busy and unavailable.

Voicemail

Receiving a message

How callers leave messages and how they are indicated.

Divert an incoming call to voicemail

Manually sending a call to voicemail.

Listen to a message

Accessing and playing stored voicemail messages.

Message Handling

Options for managing voicemail messages (delete, choose, dial).

Ring back a caller

Calling back the sender of a voicemail.

Record a Greeting

Recording personal daily or permanent greetings.

Listen to a message while on a call

Checking messages without ending the current call.

Leave a message for a colleague

Sending messages directly to a colleague's voicemail.

Transfer a call to a colleague's voicemail

Transferring an ongoing call to a colleague's voicemail.

Record a call

Recording the conversation of an active call.

Voicemail for Departments

Listen to a message for a Department

Accessing voicemail messages left for a department.

Transfer a call to a Department's voicemail

Transferring calls to a department's voicemail directly.

PCS 552 Administration

Hot Desking/Log In

Logging into and out of the phone system for personalized settings.

Remote PSTN

Using home or mobile phones as if in the office.

Phone Information

Viewing network and software details of the phone.

Partnering your PCS 552 with your PC or laptop

PCS 60 Application Features

Features of the PCS 60 application for enhanced productivity.

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