Splicecom PCS 552 - Make a call to a Department; Transfer a call to a Department

PCS 552 User Manual
Contacts Directory
PCS 552 User Manual V3.2/0312/1 25
Press the Contacts button to return to your home page
Please note that you can view a directory entry while on a call if, for example, you wish to look up a
contact’s phone number.
Busy Lamp Field for Users
An entry displayed for an internal User will indicate if your colleague’s extension is busy or not.
Sarah Rhodes
An internal User displayed with no symbol indicates that your colleague’s extension is
free
Sarah Rhod
An internal User displayed with the busy symbol indicates that your colleague is
currently on a call.
Sarah Rhod
An internal User displayed with the DND symbol indicates that your colleague has Do
Not Disturb set.
Make a call via the Directory
1
Press the Contacts button to access the directory
2
Use the Search facility to find the contact required
3
Press the context sensitive key beside the contact you wish to call
4
The list of numbers stored for this contact will be displayed.
3
Press the context sensitive key beside the number you wish to dial. The call will be made
automatically.
Transfer a call via the Directory
1
Place the call on hold by pressing the Recall button
2
Press the Contacts button to access the directory
3
Use the Search facility to find the contact required
4
Press the context sensitive key beside the contact you wish to call.
5
The list of numbers stored for this contact will be displayed.
6
Press the context sensitive key beside the number you wish to dial. The call will be made
automatically.
7
Wait for the call to be answered and announce the call
8
Transfer the call by replacing your handset or by pressing the Speaker button. You will no
longer have control of the call.
If at any time during this process you wish to return to your original caller press the Recall button.