Splicecom PCS 552 - Call Waiting

PCS 552 User Manual
Basic Call Handling
PCS 552 User Manual v3.2/0312/1 11
Pause a call
You may wish to Pause a call when you need to look up information for the caller, for example. The caller
will be placed on hold and played the hold music (if configured). However, dial tone is not given, which is
useful when you are using a headset, for example, as no sound is heard. (Please note that this feature
cannot be used to make a new call when transferring a call or creating a conference, for example.)
Pause
1
Press the context sensitive key beside Pause

2
A tick will be displayed to indicate that the call is on Pause
3
External callers will be played “music on hold” if configured. (Please refer to your System
Administrator for further details.)
Pause
4
To retrieve the call press the context sensitive key beside Pause and the tick will disappear.
Place a call on hold
When you put a call on hold the caller is played “music on hold”, if configured, and you will be given the
dial tone. This facility is used when you wish to make a new call when transferring a call or creating a
conference call, for example.
1
Press the Recall button
2
External callers will be played “music on hold” if configured. (Please refer to your System
Administrator for further details.)
3
To retrieve the call press the Recall button
Transfer a call
Announced Transfer
1
Place the call on hold by pressing the Recall button
2
Enter the number to be dialled (internal or external number).
(If, for example, you enter the wrong number and wish to return to the caller, either press
the Recall button or press the context sensitive key beside Hang Up.)
3
Wait for the call to be answered and announce the caller
4
To transfer the call, replace your handset or press the Speaker button (if using hands free).
You will no longer have control of the call.
Alternatively,
4
To clear the call that you are currently connected to and return to the original call press the
Recall button, or wait for the other end to hang up.
Please note that you will only lose the caller if you or the caller hang up. Use the Recall button to return to
the caller.